- Xiaomi Redmi Note 9S units in Europe are plagued by a Wi-Fi problem.
- The phone randomly disconnects from the internet minutes after the screen is locked.
- A MIUI update appears to put a band-aid on the problem but doesnâ€™t quite fix it.
Xiaomi recently launched the Redmi Note 9 series globally in the UK and Europe. Amongst the three phones in the global Redmi Note 9 lineup, the Redmi Note 9S is apparently facing strange Wi-Fi connectivity problems.
Multiple users have taken to Xiaomiâ€™s community forums as well as XDA forums complaining about their Redmi Note 9S units randomly disconnecting from the internet. The phone reportedly loses Wi-Fi connectivity 10-15 minutes after the screen is locked. When itâ€™s unlocked and woken up again, the Wi-Fi status shows as connected, however, thereâ€™s no data traffic on the connection.
The issue seems to be plaguing Redmi Note 9S units across Europe. The phone has the same specs as the Redmi Note 9 Pro available in India, but we couldnâ€™t find any specific reports from Indian users about the same.
Redmi Note 9S Wi-Fi problem: Whatâ€™s the solution?
Xiaomi has been advising users to reset their phone and/or switch their Wi-Fi routers off and on to resolve the problem. Sadly, this method didnâ€™t work for most users who tried it.
Some users also report that the Wi-Fi issue was resolved after Xiaomi rolled out the MIUI 126.96.36.199 update for the Redmi Note 9S in May. However, many still continue to experience the problem despite the update.
A number of forum sleuths figured out through their router logs that the update is more of a stop-gap measure than a full-fledged fix. With MIUI 188.8.131.52, Redmi Note 9S units log out of the Wi-Fi network every 10 minutes, followed by a login after a few seconds. This isnâ€™t how normal Android phones behave. As one Xiaomi forum user points out, Android phones usually reconnect to a Wi-Fi network every few hours to renew the IP address, not every few minutes.
Weâ€™re not sure if this is a hardware issue on the Redmi Note 9S or if the company can simply resolve it with another software update. For now, If youâ€™re someone whoâ€™s experiencing this problem, your best bet would be to get the MIUI 184.108.40.206 update rather than trying to reset your phone as previously advised by Xiaomi.
Weâ€™ll update this article if Xiaomi has any more information to share about the problem.
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