Ever since email was invented, relevant temporal results have been the goal of its search. If you want to know about a meeting you were invited to, youâ€™d search for the the company, and the last email would bubble up to the top.
With Microsoft Outlook, though, it doesnâ€™t work like that. Search for a critical email and Outlook will bubble up prehistoric emails dug up from the fossil record and pin them to the top as â€œTop Result.â€� Decades of email use have taught us the date matters the most during searches. Your eyes track to the top results and you think itâ€™s the most recent message, but with Top Result, itâ€™s not. Not at all.
We have no idea what AI machine learning algorithms Outlook uses to determine what to show you, but weâ€™ve had so many blown meetings and missed emails due to Outlookâ€™s Top Result breaking the fundamental temporal rule of email that weâ€™re ready to tie two cinder blocks around its neck and hurl it into the Hudson River.Â